Frequently Asked Questions
What are your office hours?
We are open Monday through Friday from 2:00 pm until 5:00 pm.
What are your show times?
Thursday, Friday & Saturday shows begin at 7:30; Sunday matinees begin at 2:30 pm. Special matinees and some children’s shows begin earlier–please check our ticketing site for details.
During performance weekends the box office is open Fridays and Saturdays from 6:30 pm until 7:30 pm and Sundays from 1:30 pm until 2:30pm. Keep in mind that office employees may not be available to take your call within 30 minutes prior to show time.
I keep getting voicemail. How can I speak with someone?
Our office only has two phone lines and can get very busy with reservations during popular shows. We encourage everyone to leave a detailed message in the appropriate voicemail box. Messages are checked as often as possible throughout the day and all phone calls are returned as soon as possible.
How do I reserve a ticket?
The easiest way to get tickets anytime is to purchase directly through our website. Reservations by phone or in person may be made during our office hours, Monday-Friday 2:00 pm – 5:00 pm, by calling (254) 776-1591. When ordering tickets via phone message, please leave your name, phone number, date for which you’d like to reserve tickets, and the number of tickets needed. We will return your call as soon as possible to confirm your order and take your payment. Please note that a reservation is not final until payment is received. We are located at 1517 Lake Air Dr. near the Extraco Events Center. During performance weekends, the box office will be open one hour before showtime, but may not be available to take your call within the 30 minutes prior to curtain.
Do you offer refunds?
All ticket sales are final, however you may exchange your tickets for a future performance.
Can I exchange my tickets for another performance?
Tickets can be exchanged for free with advance notice of at least 24 hours, depending on availability. We cannot exchange tickets from one show to another, or from an unused ticket from a past performance to an upcoming performance.
I received a guest coupon voucher. Is this my ticket?
No, this is only a voucher redeemable for a ticket. You must call the box office to reserve your ticket and seat. Please be sure to inform the box office staff that you are redeeming a voucher when you call to reserve.
I received or won a certificate that entitles me to tickets or a subscription. What do I do?
Congratulations! Be sure to call the box office at (254) 776-1591 to reserve tickets for the desired performance(s). Please call promptly and before the expiration date as tickets are subject to availability and we cannot guarantee seats that have not been reserved.
What time should I arrive for a performance?
It is a good idea for those with tickets in hand to arrive at least 10 to 15 minutes prior to the scheduled time (sometimes referred to as curtain). Those needing to claim tickets at the box office should plan on arriving at least 15 to 20 minutes prior to curtain.
What if I arrive late for a performance?
If a show is not sold out, latecomers will be seated at the discretion of the house manager and may have to wait for an appropriate time to be seated. As a courtesy to our other patrons, latecomers may be seated in a designated section until intermission, at which time they may take their reserved seats. In the event of a sold-out show, we reserve the right to sell unclaimed non-subscriber tickets to those waiting at the door 10 minutes prior to curtain. Refunds will not be offered, so please anticipate arriving ahead of time. Please also refer to our ticket policy regarding unclaimed tickets.
How long is intermission?
Intermission is 15 minutes.
How long is the show?
This depends on the show. Generally most shows run 1 ½ to 2 ½ hours with intermission, however, if you need more specific information please call the box office at (254) 776-1591.
Do you sell concessions?
Yes, during intermission. We do allow refreshments in our theatre, however, please use care and your best judgment when allowing youth to handle soda outside of the lobby.
Do you have wheelchair accessible seating?
Yes, however we are limited to a small section of seating. It is important that you call ahead to make sure this seating is available for the performance you’d like to attend.
Is my child old enough to attend a performance?
This may depend on the child and the show that is being performed. Our theatre asks that every person occupying a seat purchase a ticket. Infants will not be allowed in the theatre for a performance. Generally children under three do not have the ability to sit through a theatrical production and can disturb other patrons, even with family-friendly shows. Only you can know if your child will be able to sit through the performance without disrupting you or others, so use your best judgment when bringing a child to the theatre.
We include ratings for our shows here on our website. The Board of Directors does their best to rate shows on a number of factors, including language and adult themes. You may contact our box office personnel to ask questions about the show and its content.
Are all of your shows child or family friendly?
As a community theatre, we try to offer a variety of shows that will appeal to the diverse members of our community. Not all shows will be appropriate for children, however, productions in our main stage season will be suitable for the majority of our community as we strive to bring quality theatre to Waco.
Fundraising and other performances at the Waco Civic Theatre are also given ratings. They may be less recognizable, written by local or lesser-known playwrights, be less traditional in their approach to theatre, or contain adult language or themes.
May I take photographs or record a performance?
No. Recording a performance is prohibited by law and photographs are distracting for the actors on stage. Actors will appear in the lobby after the performance, at which time they may be approached for photographs.
Do you make changes to the script?
Copyright laws prohibit us from making any changes to a script. Dialogue and music are performed as written, with no additions or deletions unless special permission is granted by the publisher. We make great effort to perform all plays and musicals in a way that preserves the original intent of the author.
Do you offer workshops for adults or children?
Waco Civic Theatre offers programs specifically for children in the form of shows, classes and workshops. Details on these classes and workshops can be found on our Facebook page and here on our website.
How do I audition?
Auditions are typically held at least 5 to 6 weeks prior to the opening of a production. Audition dates are listed on our website, our Facebook page, our email newsletter, and often listed in the Waco Tribune-Herald. Contact the box office at (254) 776-1591 to be put on our email list and receive notices for upcoming opportunities.
Auditions often require an appointment, so call the box office to reserve a time slot. Production staff and directors may have varying requirements for their production. Typically, an audition includes reading a few pages from the script with other auditionees, and musical auditions also require one sing at least 16 bars of a song and come prepared to dance a little.
How do I apply for a production position or sign up to work behind the scenes?
Production staff are chosen by the Executive Director for each production. Applications are accepted prior to each season. Directors, set designers,costumers, choreographers, and musical directors are required to submit proposals for the shows on which they are applying to work. Contact the office for more information.
Many volunteers are needed behind the scenes of each production and we would like your help. If you audition but are not cast, we encourage and appreciate your work backstage. Audition forms ask you to list any or all areas of interest. If you’re not a performer, we can always use help building sets, making costumes, and those willing to be on the crew backstage during the performance. Contact the office to find out how you can help for the next production.
I would like to give my time to help the Waco Civic Theatre. How do I get involved?
Your time is most appreciated at the Waco Civic Theatre. The possibilities are endless. You can help in the pre-production process for any of our shows or work during the show itself. We can put you on a mailing list to receive e-mail notices from the theatre when we do clean-up or organizational days. You can usher the night of a performance and see the show for free. There is much more you can do and we appreciate your ideas on ways you or others can pitch in. Call or e-mail the office with your interests and we will make sure that you are referred to the appropriate person. Also, we’d like to encourage you to come to our annual meeting and visit with our Board and subscribers.
Do you pay the members of your cast and crew?
Actors, Assistant Stage Managers, and other members of our crew at the Waco Civic Theatre are volunteers and are not paid (except in the applause and accolades of our patrons). We do offer a small monetary stipend to some members of the production staff and orchestra members. Because we are a non-profit community theatre, payment is limited and in no way equals the amount of time, energy, and expertise offered by the many extraordinarily talented people who work to make each production a success.
If you have other questions or need further information, please feel free to contact the office at (254) 776-1591.